ALERT: Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
If you connected the TV and sound bar through the HDMI (ARC) port but unable to control the volume of the sound bar using the TV remote, follow the step-by-step instructions below to resolve this issue:
If you are unable to find these menu option, please contact your TV manufacturer.
TCL team awaits your every question.Contact Us