ALERT:  Roku Activation Failures for TCL Roku TVs - 4/29/2019

Roku is currently experiencing an issue affecting TCL Roku TV activation.  We are working diligently to address this issue and will update this article with any changes.

You do not need to contact TCL or Roku Customer Support, or take any other action. Simply try again later.

We apologize for the inconvenience. 

How can we help you?

Why are the audio and video out-of-sync when using the subwoofer

To prevent or correct this concern, follow one of the three steps below:

  • Try turning off and then turning on the TV and the sound bar.
  • Try changing the Channel on the TV
  • Try changing the source on the sound bar
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