ALERT:  Impact of COVID-19

Due to the recent developments with the COVID-19 virus, we have implemented strict measures to protect the community at large and our employees alike.  Currently, we have very limited telephone support staff and you may experience longer than normal wait times.  However, we have many self-help resources available on our support site, and you can always reach us through e-mail.  We greatly appreciate your patience during this time.

 

How can we help you?

Why do I Lose my Wireless Connection when streaming from mobile devices

Please follow below given steps to resolve the issue:

1.    While you are connected to TCL Sound bar, please don’t switch devices to which the music is being streamed to.

2.    Ensure that your device is in the same room as your speaker.

3.    Ensure that your device is within 30 feet of the sound bar.

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