ALERT:  Impact of COVID-19

Due to the recent developments with the COVID-19 virus, we have implemented strict measures to protect the community at large and our employees alike.  Currently, we have very limited telephone support staff and you may experience longer than normal wait times.  However, we have many self-help resources available on our support site, and you can always reach us through e-mail.  We greatly appreciate your patience during this time.

 

How can we help you?

There is an audio delay when watching on my TV

What is Audio Delay or Lip Sync?  This is a symptom that describes an occurrence when the video of a person speaking on the television do not match the sound of them talking.  It is either the video lags behind the audio or vice versa.   To prevent or correct a lip sync problem, follow one of the steps below.  Play a video or content every after step to verify if the issue has been resolved.

  • Make sure that the “S/PDIF and ARC” is set to PCM-Stereo under TV’s setting -> Audio Setting
  • Try turning off and then turning on the TV and the sound bar.
  • If you are streaming content, try changing to another streaming app/channels to see if audio delay will also occur.  
  • If you are watching through antenna, cable or satellite tv, try switching the channels to see if audio delay occurs on other channels.  
  • Try changing the source on the sound bar.  
  • If you are still experiencing lip-sync issue, we recommend updating the software on your TCL Sound Bar.  Click here to view the step-by-step instructions on how to update your sound bar with the latest firmware/software 


For additional assistance, click here to contact us. We are here to help!


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