ALERT: Impact of COVID-19
Due to the recent developments with the COVID-19 pandemic, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
If your TCL TV supports 4K and using the PS4 Pro verify your HDMI port is set to HDMI 2.0 mode.
If using the standard PS4 (Non-4K, no HDR) you may need to set the HDMI mode to 1.4 or Auto.
To eliminate the flashing or static across the screen you will need to change the video settings of the PlayStation. To do this go to Settings > Sound and Screen > Video Output Settings > Resolution. Change the setting from Automatic to 2160P-YUV420. If using the standard PS4 or a non-4K TV you may need to put your video setting to 1080.
If you are unable to get to the video screen because you are unable to see the menu due to the flashing put your PS4 into safe mode to change the resolution.
TCL team awaits your every question.Contact Us