ALERT:  Impact of COVID-19

Due to the recent developments with the COVID-19 virus, we have implemented strict measures to protect the community at large and our employees alike.  Currently, we have very limited telephone support staff and you may experience longer than normal wait times.  However, we have many self-help resources available on our support site, and you can always reach us through e-mail.  We greatly appreciate your patience during this time.


How can we help you?

My TCL LED HDTV Remote Control is Not Working Properly

If the your TCL LED HDTV is not responding to your remote control, please check and follow the steps below:
  • Assure that there is a clear path between the remote and the remote sensor located in front of the TV.
  • The remote may not be aimed directly at the TV or at an optimal distance. Try aiming it directly and at different distances.
  • The batteries in the remote may be weak, dead, or installed incorrectly. Adjust the batteries if they are installed incorrectly, or replace all batteries.
  • Reset the remote control by removing the batteries and pressing number 1 for 60 seconds, then re-install the batteries.

*Note:  If your remote does not have numbers or does not look like the image above, click here

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