If your remote Control is not responding to any push of buttons, please check the following:
For this procedure, we’ll need a smart phone, or a digital camera with a live display.
Some cameras will show the IR signal better than others. It might be best to check the IR emitter in a darkened room. The below examples show what the IR emitter should look like while pressing the button. This test should be performed by pressing the power button, as with the enhanced remote, this button should always output an IR signal, instead of an RF signal.
As you can see, the emitter shows up better in a darker room with the camera used, and it might be harder to see in a brightly lit room. Both photos show the same remote being tested.
If no light is seen from the IR emitter, then the remote should be replaced. If the remote is emitting an IR signal, but the TV still does not turn on, ensure that the IR receiver is not being blocked by a sound bar or something similar. If there’s clear line of sight, and the TV still does not turn on, then the issue could lie with the IR Receiver.
TIP: Be sure to check out the Roku remote app for tablets and smartphones. It will allow you to use the Roku mobile app using WiFi and contains a keypad for easier entry of user names and passwords.
TCL team awaits your every question.Contact Us