How do I find my model number?

The remote control doesn't work.

If your remote Control is not responding to any push of buttons, please check the following:

  • Assure that there is a clear path between the remote and the remote sensor located in front of the TV.  For example, if you have a sound bar, make sure it's not blocking the TV sensor.   
  • The remote may not be aimed directly at the TV or at an optimal distance.  Try aiming it directly and at different distances.
  • The batteries in the remote may be weak, dead, or installed incorrectly. Adjust the batteries if they are installed incorrectly, or replace all batteries.
  • Reset the remote control by removing the batteries and pressing number 1 for 60 seconds, then re-install the batteries.

TIP:  Be sure to check out the Roku remote app for tablets and smartphones.  It will allow you to use the Roku mobile app using WiFi and contains a keypad for easier entry of user names and passwords.

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