The remote control doesn't work.
If your remote Control is not responding to any push of buttons, please check the following:
- Assure that there is a clear path between the remote and the remote sensor located in front of the TV. For example, if you have a sound bar, make sure it's not blocking the TV sensor.
- The remote may not be aimed directly at the TV or at an optimal distance. Try aiming it directly and at different distances.
- The batteries in the remote may be weak, dead, or installed incorrectly. Adjust the batteries if they are installed incorrectly, or replace all batteries.
- Reset the remote control by removing the batteries and pressing number 1 for 60 seconds, then re-install the batteries.
TIP: Be sure to check out the Roku remote app for tablets and smartphones. It will allow you to use the Roku mobile app using WiFi and contains a keypad for easier entry of user names and passwords.
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