ALERT:  Impact of COVID-19

Due to the recent developments with the COVID-19 virus, we have implemented strict measures to protect the community at large and our employees alike.  Currently, we have very limited telephone support staff and you may experience longer than normal wait times.  However, we have many self-help resources available on our support site, and you can always reach us through e-mail.  We greatly appreciate your patience during this time.

 

How can we help you?

Apple TV on TCL Roku TVs

The Apple TV channel is now available on select TCL Roku TVs.  By logging in using your Apple ID and password, you can access your library of shows and movies, enjoy personalized recommendations, subscribe directly to Apple TV channels and more!  

Click the corresponding tabs below to view list of compatible TCL Roku TV; the step-by-step instructions on to install the Apple TV channel; and answers to frequently asked questions.


Supported TCL Roku TV Models

At launch, not all TCL Roku models will be compatible with the Apple TV Channel.  Click each series tab to view which models are supported:

8-Series

65R825 75R825


6-Series

55R613

55R613-CA

55R615

55R615-CA

55R617

55R617-CA

55R625

65R613

65R613-CA

65R615

65R615-CA

65R617

65R617-CA

65R625

75R613-CA

75R615

75R615-CA

75R617




5-Series

43S515

43S517

43S525

49S515

49S517


50S525

55S515

55S517

65S513

65S515

65S517



4-Series

43S403

43S405

43S421

43S421-CA

43S423

43S425

43S425-CA


49S403

49S405

49S425-CA


50S421

50S421-CA

50S423

50S423-CA

50S425

50S425-CA


55S401

55S403

55S405

55S421

55S421-CA

55S423

55S423-CA

55S425

55S425-CA


65S4

65S401

65S403

65S405

65S421

65S421-CA

65S423

65S423-CA

65S425

65S425-CA

75S423

75S423-CA

75S425

75S425-CA




3-Series

28S305

32S301

32S303

32S305

32S315

32S321

32S321-CA

32S325

32S325-CA

32S327

32S327-CA

40S303

40S305

40S321-CA

40S325

40S325-CA


43S303

43S305

43S325


49S303

49S305

49S325





How to Add the Apple TV Channel

Follow the instructions below on how to add the channel to your compatible TCL Roku TV

  • Press the Home button on your TCL Roku TV remote
  • Scroll up or down and select Streaming Channels
  • Select Search Channels.
  • Enter Apple TV on the search field.  Note: If Apple TV does not appear on the search results, it may not be supported on your Roku device.
  • When you see the channel, use the directional pad on your TCL Roku TV remote to highlight Apple TV.
  • Press the OK button OK button on Roku remote to view details.
  • Select Add Channel.
  • Once installed, the Apple TV channel will appear in the list of channels under Home on the main screen of your Roku device



FAQs

Will the Apple TV channel work on my TCL Roku TV?

Refer to the above list to confirm if your TCL Roku TV model is compatible with the Apple TV app.  

Why is the Roku launch limited to select devices? 

Roku wants to ensure that customers have the best streaming experience and the list of supported devices can deliver that today. They will continue to work with Apple and hope to support more Roku devices in the future. 

When do you anticipate other Roku devices will be supported?

Roku is continuing to work with Apple to support more Roku devices in the future.

Both Apple and Roku are responsible for developing the Apple TV channel, and currently, we do not have any information on when the Apple TV channel may become available on some of the newer or older models.

Will Roku support AirPlay?

Currently, TCL Roku TVs and other Roku devices do not support AirPlay. 

AirPlay allows users to share, through wireless streaming, videos, photos, music, and more from Apple devices to your Apple TV, favorite speakers, and popular smart TVs.

Will the Apple TV app work internationally? 

The Apple TV app is available to Roku users in the following regions: Argentina, Canada, Chile, Colombia, Costa Rica, El Salvador, France, Guatemala, Honduras, Mexico, Nicaragua, Panama, Peru, Republic of Ireland and the United Kingdom


For additional customer support, see information below:

•    Apple TV Channel questions or issues should be directed to Apple Support: https://getsupport.apple.com

•    Apple FAQ: support.apple.com/tv/ROKU

•    Roku FAQ: https://support.roku.com/article/360036652634





Was this article helpful?

Can’t find what you’re looking for?

TCL team awaits your every question.

Contact Us
x

How can we improve the content?