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Getting Error Codes When Connecting to Your Wireless Network

You may encounter the following error codes while setting up your TCL Roku TV or during regular use.  Select the error codes you are getting to view recommended resolutions:


Error Code 014

You will get this error code whenever your TCL Roku TV fails to connect to the wireless network.  Ensure you are selecting the correct wireless network name.  Selecting the wrong wireless network will cause your wireless connection to fail.  Click here if you are unable to see your network's name listed under 'Choose your network' screen



Error Code 014.20 / 014.30 / 014.50

You will get these error codes if your TCL Roku TV is not getting a strong enough wireless signal from the router.  If your password is correct and other devices can access the router, but you are still failing to connect to your wireless network, the most likely problem is the strength of the wireless signal.  Note: The wireless signal gets weaker the farther your Roku device is from your router, and with more obstacles (like walls and cabinets) between your router and your Roku device.

Also, try to restart both the router and your TCL Roku TV.  For instructions on how to restart your router, refer to your router's user manual or visit the router manufacturer's website.  See below steps on how to restart your TV:

  1. Press  on your remote to open the main screen.
  2. Scroll up or down and select Settings
  3. Press the right arrow button and select System 
  4. Press the right arrow button and select Power
  5. Press the right arrow button and select System Restart
  6. Press the right arrow button and select Restart
  7. Press the  button to confirm 

Note:  It will take a few minutes before both devices will restart.  If you have previously connected to your router, the Roku device should automatically reconnect. If it is not reconnecting, or if you are setting up your Roku device for the first time, complete the network setup process.

If issue persists, you might have to reset your TCL Roku TV to factory default.  Reminder:  This will remove to the prior configurations made on your TV's settings and you would have to complete the initial TV setup.  Be sure you have your Roku, and other streaming services account information on hand.  You will need to re-enter them once factory reset is completed.  

Below are the steps to reset your TV:

  1. Press  on your remote to open the main screen.
  2. Scroll up or down and select Settings
  3. Press the right arrow button and select System 
  4. Press the right arrow button and select Advanced system settings
  5. Press the right arrow button and select Factory reset
  6. Press the right arrow button and select Factory reset everything
  7. Using the onscreen numerical keypad, enter the 4-digit code showing on the screen
  8. Press the  button to confirm 


Error Code 014.40 or 014.41

You might get these error codes if password you are entering is incorrect or when there are restriction settings enabled on your router.

  1. Confirm you are selecting the correct wireless network name
  2. Verify that you are entering the correct password.  Remember passwords are case sensitive.
  3. Check if you have MAC Address Filtering enabled on your router?  This restricts specific devices to access your network.  If yes, you have to add your TCL Roku TV's Wireless MAC Address to your router's allowed list.  For instructions, refer to your router's user manual or visit the router manufacturer's website.


Error Code 009

This code means that you are connected to the router, but not able to connect to the Internet. Use another device such as a computer or tablet, to check if your Internet connection is working.  If no connection exists, contact your ISP for help restoring the internet connection. If your computer has an internet connection and you still see Error 009, restart your TCL Roku TV.






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