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How do I find my model number?

Can't Add DIRECTV NOW

Are you having issues adding the DirecTV Channel?  Select the the problem you are experiencing:

Getting Channel Install Failed Error Message

You will see the error message below if you are attempting to add the DirecTV NOW channel to an unsupported TCL Roku TV. 

NOTE:  Roku is currently working with AT&T to add support for more TCL Roku TV models in the future.  If your model is not yet listed below, please check again soon!

Can't Find DIRECTV NOW in the Channel Store

You confirmed your TV model is now supported but DIRECTV NOW is still not displaying on the channel list.

NOTE: The DirecTV NOW channel requires Roku Software Version 7.7 (4111) or higher.  Here are the steps to verify your TCL Roku TVs software version:

  1. Press  on your remote to open the main screen.
  2. Scroll up or down and select Settings.
  3. Press the right arrow button and select System
  4. Press the right arrow button and select About
  5. Press the  button to view your TV's software version.
  6. If necessary, update the software of your TV.  
  7. From the System Info page, press the left arrow button, scroll up or down to select System Update
  8. Press the  button twice and your TV will check to available software updates.
  9. Once software update is completed, try re-adding DirecTV NOW.  Click here for the step-by-step instructions on how to add channels.

Note: During this early launch, DIRECTV NOW will be available on selected TCL Roku TVs. Please verify your TCL Roku TV's model number and see list below if your TV is now supported.

List of Currently Supported Models

***We added more TV Models on the supported list.***

Currently Supported Models:
28S3750
32S3700
32S3750
32S3750-W
32S3800
32S3850
32S3850A/B/P
32S4610R
40FS3750
40FS3800
40FS3850
40FS4610R
55FS4610R
43FP110
50FS3800
50FS3850
55FS3700
55FS3750
55FS3850
43UP120
43UP130
50UP120
50UP130
55UP120
55UP130
55US57
55US57-W
55US5800
65US5800
28S305
32S301
32S305
40S303
40S305
43S405
43S403
49S403
49S405
65S401
65S403
65S405
55S401
55S403
55S405
55P605
55P607
65C803
65C805
65C807
65P605
65P607
49C803
49C805
50P605
50P607
55C803
55C805
55C807
75C807


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